m711 Privacy Policy

At m711, we take the privacy and security of our players seriously. This Privacy Policy sets out how m711 collects, processes, stores, and protects the personal information of users who access our platform from Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. By registering for an account or using any part of our services, you confirm that you have read and agree to the terms described in this policy.

m711 is committed to maintaining the highest standards of data protection. We only collect information that is genuinely necessary to provide our services, and we never sell your personal data to third parties. All data handling is carried out in accordance with internationally recognised privacy standards and applicable laws governing online gaming platforms in the markets we serve.

Our Privacy Commitments

Information We Collect

m711 collects two broad categories of information: information you provide directly when you create or use your account, and information collected automatically when you interact with our platform. Both categories are described in detail below.

Information You Provide to Us

When you register for an account, make a deposit, request a withdrawal, contact support, or participate in promotions, you may provide the following types of personal information:

• Full name, date of birth, and nationality
• Email address, mobile phone number, and residential address
• Government-issued identity documents (National ID, passport) for account verification (KYC)
• Payment information including bKash number, Nagad number, Rocket account, bank account details, or card information (Visa, Mastercard)
• Any correspondence you send to our customer support team

Information Collected Automatically

When you access our website or mobile app, we automatically collect certain technical and behavioural data. This includes:

• IP address, device type, operating system, and browser information
• Geolocation data (country and region level only)
• Pages visited, session duration, betting activity, and game interactions on our platform
• Cookie identifiers and referral source data (see our Cookie Policy below)

How We Use Your Information

m711 uses the personal information we collect for the following specific purposes. We process your data only where we have a legitimate basis to do so — typically because it is necessary to provide the service you requested, because you have given consent, or because we are required to do so by law:

• To create and manage your m711 account, including identity verification (KYC) and age verification to confirm you are 21 or older
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, or card payments in BDT
• To provide customer support and respond to queries, complaints, or disputes you raise with our team
• To detect and prevent fraud, money laundering, problem gambling, and other prohibited activities on our platform
• To send you relevant promotional offers, bonuses, and updates — only where you have opted in to receive marketing communications
• To improve our services, games, and platform performance based on aggregated and anonymised usage analytics

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal at m711, we collect the payment details necessary to complete the transaction. For local Bangladeshi payment methods — including bKash, Nagad, Rocket, and Upay — we record the mobile wallet number and transaction reference. For card payments (Visa, Mastercard), card data is handled by our certified payment processing partners and is not stored in full on our servers. We retain only the last four digits of your card number and an expiry reference for your records.

All financial transaction records are retained for a minimum of five years in compliance with standard anti-money laundering (AML) obligations applicable to online gaming operators. This retention period exists independently of whether your account remains active or has been closed.

Disclosure of Your Information

m711 does not sell, trade, or rent your personal data to third parties for their own commercial purposes. However, there are limited and specific circumstances in which your data may be shared, always with appropriate safeguards in place:

Trusted Service Providers

We share data with vetted third-party service providers who assist us in operating the platform — such as payment processors, fraud detection partners, identity verification services, and cloud infrastructure providers. These partners are contractually bound to process your data only on our instructions and to keep it confidential. They are not permitted to use your data for any other purpose.

Legal and Regulatory Requirements

We may be required by law, court order, or regulatory authority to disclose certain information. In such cases, we will disclose only the minimum information necessary and, where legally permitted, will attempt to notify you before disclosure takes place.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that may result from it.

Cookies and Tracking Technologies

m711 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep your session active, and analyse how our platform is used. We use the following categories of cookies: essential cookies (required for the site to function), functional cookies (for remembering your language and regional preferences), and analytics cookies (to understand aggregate usage patterns and improve our services).

You may control your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the m711 platform, including the ability to log in and maintain an active session. We do not use cookies to track your activity on third-party websites outside of m711.

Data Retention

We retain your personal data for as long as your m711 account remains active, and for a period thereafter as required by applicable law or legitimate business necessity. Specifically, account and identity records are retained for a minimum of five years following account closure, and transaction records for a minimum of five years, consistent with standard AML obligations applicable to online gaming operators.

Where we no longer have a legal or legitimate business basis to retain your personal data, we will securely delete or anonymise it. You may request deletion of your data at any time (subject to our legal retention obligations) by contacting our support team.

Your Data Rights

As an m711 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of Access — you may request a copy of all personal data we hold about you
• Right of Rectification — you may ask us to correct inaccurate or incomplete data
• Right of Erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances
• Right to Object to Marketing — you may opt out of direct marketing communications at any time

We may need to verify your identity before processing certain data rights requests. This is to protect your information from being accessed or altered by an unauthorised party.

Security Measures

m711 employs a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for account access, and regular security reviews of our systems and third-party integrations.

While we take all reasonable steps to keep your data secure, no internet-based platform can offer absolute guarantees against all possible security threats. We strongly encourage you to use a strong, unique password for your m711 account, to enable any two-factor authentication options available, and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately.

Third-Party Links and Services

Our platform may include links to third-party websites or integrated services (such as payment gateways and game providers). This Privacy Policy applies solely to information collected directly by m711. We are not responsible for the privacy practices of any third-party site or service, and we encourage you to review the privacy policies of any external sites you visit. Links to third-party services on our platform do not constitute an endorsement of their data handling practices.

Age Restrictions and Minor Protection

m711 is strictly an 18+ and 21+ platform under applicable gaming regulations in the markets we serve. We do not knowingly collect personal information from persons under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data to us, we will take immediate steps to close that account and delete the associated personal data. If you believe a minor has accessed our platform, please contact our support team at once so we can investigate and take appropriate action.

Changes to This Privacy Policy

m711 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users by email or by posting a prominent notice on the platform, and we will update the "Last Updated" date at the top of this page. Your continued use of m711 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how m711 protects your personal data. If you do not agree with the revised policy, you should discontinue use of our platform and contact our support team to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way m711 handles your personal data, our dedicated support team is here to help. We aim to respond to all data-related enquiries within 5 business days.

Email us at: [email protected]