Responsible Gaming at m711

Our Commitment to Responsible Gaming

At m711, responsible gaming is not just a policy — it is a core part of who we are. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh, gambling is a leisure activity that brings excitement and entertainment. However, we also recognize that a small number of players may find it difficult to maintain control, and for those individuals, we want to ensure every possible safeguard is in place.

We offer a suite of practical tools — deposit limits, time-out periods, session reminders, and full self-exclusion options — all designed to give you complete control over how you engage with our platform. Our support team is available around the clock to assist any player who feels that gambling may be negatively impacting their life.

Age Verification and Underage Protection

m711 operates on a strict 21+ policy. No player under the age of 21 may register, deposit, or play on our platform. During registration, we require all users to confirm their age, and we reserve the right to request official documentation — such as a National ID card or valid passport — to verify the age of any account holder at any time.

We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. If you suspect an underage person has opened or used an m711 account, please contact our support team immediately so we can investigate and act swiftly.

Warning Signs of Problem Gambling

It is important to recognize when gambling stops being entertainment and starts becoming a problem. Ask yourself honestly whether any of the following apply to you:

• You gamble with money that was meant for essential expenses like rent, food, or bills.
• You feel restless or irritable when you are not gambling or when you try to cut back.
• You keep increasing your stakes to feel the same level of excitement.
• You lie to family or friends about how much time or money you spend gambling.
• You use gambling as a way to escape stress, anxiety, or personal problems.
• After losing, you feel compelled to return immediately and win back the money you lost.

Self-Exclusion and Account Controls

m711 provides a range of account management options that put you firmly in the driver's seat. You can activate any of the following tools directly by contacting our support team at [email protected]:

• Short-term time-out: Pause your account for 24 hours, 7 days, or up to 6 weeks without losing your account or balance.
• Extended self-exclusion: Block access for 1 month, 3 months, 6 months, or 1 year. Any winnings during self-exclusion are void.
• Permanent closure: Permanently close your account with no option to reopen. All remaining balance will be processed for withdrawal to your bKash or Nagad account.
• Deposit limit reductions: Decrease your deposit cap at any time — effective immediately. Increases require a mandatory 7-day waiting period.

All self-exclusion and limit requests submitted to our support team are processed within 24 hours. During peak periods such as BPL season, IPL, or T20 World Cup, processing may take slightly longer, but we commit to acting on every request as fast as possible.

Getting Help — You Are Not Alone

If you believe gambling is starting to affect your daily life, your relationships, or your financial wellbeing, please do not wait. Reaching out early makes a real difference. Contact our dedicated responsible gaming team at [email protected] any time of day or night — we operate 24/7, Bangladesh Standard Time (BST, UTC+6).

We take every request for help seriously. Whether you need a temporary break, a permanent account closure, or simply a conversation with someone who understands problem gambling, our team is here for you. There is no judgment — only support.